Cancellation and Refund Policies

Cancellation Policy

Cancellation before shipment (only valid for orders placed and delivered in India):

If your order or the item(s) you wish to cancel have not yet been dispatched, please contact our customer service staff via email or phone (time and day). In such situations, the order will be cancelled, and the money will be reimbursed to you within 24 to 48 business hours after we have processed the cancellation request.

 

How will I be reimbursed for cancelled orders, and how long will this take?

 

If you cancel before shipment, we will complete your refund within 24 to 48 business hours of receiving your cancellation request.

If a shipment has already been shipped or is being returned, we will handle the refund once the items have been received and validated at our warehouse.

 

For credit/debit card or net banking payments, the refund will be handled to the same account from which the payment was made within 24 to 48 business hours of us receiving the returned merchandise. It may take another 2–3 business days for the funds to appear in your account.

 

For cash-on-delivery transactions, we will execute a bank transfer against the refund amount using the billing information you provided. This process will be performed within 24 to 48 business hours of us receiving your items and bank information through email. 

What if I used discount vouchers or loyalty points to pay for my order, and now I have to cancel it?

 

Discount vouchers are only meant for one-time use and will be considered redeemed even if you cancel your transaction.

If you have already redeemed

What if I used discount vouchers or loyalty points to pay for my order, and now I have to cancel it?

 

Discount vouchers are only meant for one-time use and will be considered redeemed even if you cancel your transaction.

If you redeem loyalty points for an order, they will be paid back to your account if it is canceled.

Returns, Exchanges, and Refunds

How can I return an Offer Stop purchase?

 

OfferStop has a "simple return policy," which allows you to return or exchange goods within 10 days after their delivery. 

 

Which are the items that cannot be returned or exchanged?

Returns will not be accepted under the following conditions:

  • The product has been harmed as a result of misuse or overuse.
  • Returns without original packaging, including price tags, labels, original packing, freebies, and other accessories, or returns with damaged original packaging
  • The serial number has been altered.
  • Products that are defective yet are not covered by the seller's or manufacturer's guarantee
  • The product has been used or changed.
  • If the request is made after 10 business days from the date of order delivery
  • The brand provides free stuff.

 

Categories not eligible for return:

  • Customized Items (for example, lipsticks, compacts, mascaras, and so on) cannot be returned since they are only available during certain promotions and are ordered on demand.
  • Due to hygiene concerns, personal care appliances cannot be returned.

Please note: Please keep in mind that unique return, exchange, or refund policies may apply during particular marketing campaigns or mega-sale periods. This information is accessible on the marketing banner. Please contact our customer service if you have any questions.

FAQ

Our shipments undergo stringent quality control procedures before they leave our warehouse. But, if your goods are damaged during shipment or transportation, you can request a replacement or cancel and receive a refund.

If you received a damaged or defective item or were sent the incorrect product, you can submit a return or refund within 10 days of receiving the purchase by following a few simple steps:

Step 1: Choose one of the following options:

  1. Via the My Orders section

Choose 'Orders'. Choose "Have a Concern" from the Order menu. Continue with the reason for your return.

  1. Via the Help Center

Click "Have a Concern?" > "Submit a Request" Please provide us with your order ID and a request to return, replace, or refund your order. Please provide us a snapshot of the merchandise as well as the invoice for our records.

  1. Via email

Send an email to (email) within 10 business days of receiving your order.

Yes. The gift is included as a part of the item order and needs to be returned along with the originally delivered product. Please make sure to pack the gift securely along with the item to avoid any damage during transit. Once we receive the returned product and gift, we will initiate the refund process.

Yes. You may create a return at the item level, and if you ordered many goods, you could begin a return/replacement/refund for any individual item. Nevertheless, any goods being returned must be returned in their whole, including all components and any additional gifts or products that came with it.

In the event of a return, replacement, or reimbursement, the refund is processed once the items are received and validated at our warehouse.

  • For credit/debit card or net banking payments, the refund will be handled to the same account from which the payment was made within 24-48 business hours of us receiving the returned merchandise. It may take another 2-3 business days for the money to appear in your account.
  • For cash-on-delivery transactions, we will execute a bank transfer against the refund amount using the billing information you provided. This process will be performed within 24-48 business hours of us receiving your items and bank information through email. 

It will take another 2–3 business days for the money to appear in your account. Furthermore, we provide the hassle-free alternative of reimbursement using Offer Stop vouchers, which may be redeemed during future transactions.

 

Scroll to Top